Operations
Without effective and efficient operational leadership, your organisation can feel confused and inconsistent, and with poor cost control and your customers with poor outcomes.
We have helped creative businesses, audit companies and insurance aggregators set up their organisations to be more focused and more successful operationally.
We can help define how your teams should be organised and work together better with an optimised operating model and structure to help you deliver on your business goals.
See services you can book below:
Operating Model Design
There are a number of circumstances where a review or refresh of your operating model is helpful: leadership changes, acquisitions, divestures, cost control challenges, feeling growth pains.
The domain of the COO influences everything the business does, so naturally CEOs and CFOs are equally keen to understand if they are set up to take advantage of their target market.
Our approach is to understand the services and products you sell, lay out an opportunity lifecycle against what you do - and could do - then identify the optimal structure for the work to flow through your business functions.
We will identify use cases with you to test the model, including edge cases to ensure the new model is robust.
Once the model is documented to the point of it being easily communicated, we can work with you to identify the most appropriate change management approach for your organisation.
We have found that involving a reasonable size group in the design process helps with the adoption considerably since the change is then 'theirs' and not 'ours', meaning they are both comfortable and competent to drive the change for themselves.
The outcome from this should be a clearer structure, better accountabilities, fewer escalations, higher client and employee satisfaction and clearer leadership.
Success Measurement Framework
Every business rigorously watches performance indicators such as revenue, margin, profit or return on investment to judge how well their business is doing. The problem is that many of these metrics are lag indicators, and while they are essential, they often don't give meaningful direction to people within your business about what they should be doing in their day jobs to influence them.
Our success measurement approach aims to address this by finding financial and non-financial lead indicators that will help you to manage your business in a way that really make a difference to those lag indicators.
These metrics are especially important if you're engaging in a form of transformation which demand you successfully spend time and money you're investing appropriately.
Every business is different, so what constitutes success for them will be different. We take your business vision and objectives, distil them into a key set of relevant actionable metrics and help you implement them.
With a framework in place you'll be able to manage your business better and focus your energy on steadily addressing the areas that need most attention to drive performance improvement in the right way.
Revenue and Capacity Forecasting Management
Every businesses tries to match demand with resources, and key challenges to doing this include the accuracy and relevance of the data being captured.
You won't want to miss out on work because you don't have the resources to fulfil it, or carry costs you can't pass on because the work isn't there.
We can not only evaluate your current processes, we can help create the framework you will need to capture, review and act on to increase sales efficiency and volume.